Q. STORE PICK UPS
A. Store pick ups are readily available at the Boutique. But once we have bagged up your item(s) we will contact you via email or text that your order is ready for pick up. Please pick up your order at your earliest convenience.
Q. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A. You will receive an email once your order has been dispatched via USPS which will contain your USPS Tracking Number. Most orders are processed within 3 to 4 business days. Please keep in mind that it may take USPS up to 24 business hours to provide tracking updates once it has been emailed to you. If you are not available to sign for your package when a delivery attempt is made, your package will be held at your local USPS Office until you request a redelivery or pick it up yourself.
Q. CAN I EXCHANGE/RETURN MY ITEM?
A. Bella’s understands that ordering online is not easy. We want to make your online shopping experience as easy as possible. Please don’t hesitate to contact us with any questions regarding item details.
As a Health and Safety measure against COVID-19, we will NOT be accepting any returns or exchanges...ALL SALES ARE FINAL. If you have a store pick up, you can try on your item(s) at the store and if it doesn’t work out for you you can then exchange within the store. Once you leave the store with your order we can no longer accept the item(s) back.
If you have any questions before placing your order, please feel free to contact us!
(513)521-2400.
Q. I NO LONGER WANT MY ITEM. CAN I RECEIVE A REFUND?
A. No, we do not offer refunds. Note that bodysuits, swimwear, lingerie, white items, sale items and accessories are FINAL sale and are NOT eligible for an exchange.
Q. DO YOU PROVIDE EXCHANGE/RETURN SHIPPING LABELS?
A. No, we do not offer return labels. Due to COVID-19, we are now FINAL SALE.
Q. CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
A. No, we are very quick at processing orders to make sure that you receive yours as soon as possible. Once an order has been placed, we are unable to cancel it.
Q. WHY HAS MY ORDER BEEN CANCELLED?
A. Our items sometimes sell out very quickly due to a high demand or on occasions an item you have ordered can suddenly become unavailable. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be canceled. In this case, you will need to try replacing your order using an alternate payment method.
Q. CAN I MODIFY MY ADDRESS AFTER IT HAS BEEN VALIDATED?
A. Yes. This type of adjustment is possible as long as the order has not yet been shipped. Please contact us as soon as possible to notify us via email, at baboutique13@gmail.com, of the changes to your order. If urgent we recommend that you contact us by email and phone during business hours: (513)521-2400.
Business hours are Tuesday-Saturday 12pm-7pm (EST)
Q. HOW OFTEN DO YOU RESTOCK?
A. Certain items will restock if the manufacturer happens to remake the style over again. We have a restock notification link on all product pages via shopbab.net. We recommend signing up to receive an email if the item comes back available in your size. If the product is no longer showing online it will no longer be restocking.